Research that uncovered opportunities, informed service design,
and influenced organizational and strategic decisions.
Driving Compliance Through Research at GE Aerospace
Discover How Research Reduced Compliance Risk and Enabled DoD Contract Eligibility Through GE Aero’s Migration to M365 GCCH
Service Design • CMMC • Quant/Qual Research • Employee Experience • B2B • Aviation
Enhancing Operations and Employee Experience Through Research-Driven Vendor Selection
Discover How Research Captured End-User Requirements to Guide Vendor Selection for a Permanent Remote Support Desk, Ensuring Operational Efficiency, Cost Savings, and an Improved Employee Experience
Employee Experience • Qualitative Research • B2B • Stakeholder alignment • Aviation
Driving Contract Renewal Success Through Research at McKesson
Establishing a Single Source of Truth for McKesson’s Contract Renewals Through UX Research, Increasing Renewal Success Rates by 4.2%, Protecting Revenue, and Strengthening Customer Relationships While Driving Efficiency and Sales Team Confidence
B2B • Qualitative Research • Prototyping • Healthcare • E-Commerce
Shaping Starbucks’ Future Store Strategy Through Customer Insights
Discover How Research on Ordering Behaviors Informed Strategic Investments in Drive-Thru, In-Store, and Mobile Order Models, Driving Operational Efficiency, Revenue Growth, and Customer Satisfaction at Scale
B2C • Qualitative Research • Service Blueprint • Retail • E-Commerce