Research that uncovered opportunities, informed service design,
and influenced organizational and strategic decisions.
Designing the Service Ecosystem Behind GE Aerospace’s Secure Workforce Migration
Discover How Service Design Reduced Compliance Risk and Enabled DoD Contract Eligibility Through GE Aero’s Migration to M365 GCCH
Service Design • CMMC • Quant/Qual Research • Employee Experience • B2B • Aviation
Enhancing Operations and Employee Experience Through Research-Driven Vendor Selection
Discover How Research Captured End-User Requirements to Guide Vendor Selection for a Permanent Support Desk, Ensuring Operational Efficiency, Cost Savings, and an Improved Employee Experience
Employee Experience • Qualitative Research • B2B • Stakeholder alignment • Aviation
Driving Contract Renewal Success Through Research at McKesson
Establishing a Single Source of Truth for McKesson’s Contract Renewals Through UX Research, Increasing Renewal Success Rates by 4.2%, Protecting Revenue, and Strengthening Customer Relationships While Driving Efficiency and Sales Team Confidence
B2B • Qualitative Research • Prototyping • Healthcare • E-Commerce
Designing GE Aerospace’s Enterprise-Wide VoC Framework
Designing a scalable, insight-driven Voice of Customer (VoC) program that de-risked a two-year, company-wide migration at GE Aerospace and evolved into a trusted enterprise VoC model.
Employee Experience • Service Design • B2B • Voice of Customer (VoC) Program