UX research that guided usability, validated designs, and delivered
tangible improvements to the user experience.
Driving Foundational AI Research for Risk-Aware Accounts Payable Systems
Discover how foundational AI research shaped a risk-aware vision for Accounts Payable, enabling efficient, transparent, and human-in-the-loop financial workflows
B2B • SaaS • AI • LLM • Qual/Quant Research • Usability Testing • Fintech
Driving Onboarding Completion Rates Through Research and IA
Discover How Research and Information Architecture Shaped the Vision to Replace Manual Migration Onboarding with an Automated Experience, Increasing Onboarding Completion Rates by 62%
Quant/Qual Research • Information Architecture • B2B
Uncovering Usability and Accessibility Gaps in CLA’s Scheduling Tool
Discover How Evaluative Research Exposed Usability Gaps in CLA’s OFS Tool and Uncovered Portfolio-Wide Accessibility Issues Against WCAG Standards
Employee Experience • Qualitative Research • Heuristic Evaluation • Financial Services