UX research that guided usability, validated designs, and delivered
tangible improvements to the user experience.
Transforming Assurance Workflows Through UX Research
Discover How Research Informed an AI-Powered Assurance Platform That Delivered a 27% Reduction in Review Cycles
B2B • AI • LLM • Qual/Quant Research • Usability Testing • Fintech
Driving Onboarding Completion Rates Through Research and IA
Discover How Research and Information Architecture Shaped the Vision to Replace Manual Migration Onboarding with an Automated Experience, Increasing Onboarding Completion Rates by 62%
Quant/Qual Research • Information Architecture • B2B
Uncovering Usability and Accessibility Gaps in CLA’s OFS Tool
Discover How Evaluative Research Exposed Usability Gaps in CLA’s OFS Tool and Uncovered Portfolio-Wide Accessibility Issues Against WCAG Standards
Employee Experience • Qualitative Research • Heuristic Evaluation • Financial Services
Transforming PlanFocus with Research-Driven Automation and Usability
Discover How Research Informed the Transformation of TIAA’s PlanFocus B2B Tool, Driving Automation Enhancements and Improving Usability for Greater Efficiency and Client Value
B2B • Qualitative Research • Usability Testing • Fintech