UX research that guided usability, validated designs, and delivered
tangible improvements to the user experience.
Identifying Risk and Workflow Gaps to Guide AI-Enabled AP Design Through UX Research
A mixed-methods research effort uncovering visibility gaps, routing issues, and risk exposures in current AP workflows to inform a more transparent, efficient, and AI-supported design
B2B • AI • LLM • Qual/Quant Research • Usability Testing • Fintech
Driving Onboarding Completion Rates Through Research and IA
Discover How Research and Information Architecture Shaped the Vision to Replace Manual Migration Onboarding with an Automated Experience, Increasing Onboarding Completion Rates by 62%
Quant/Qual Research • Information Architecture • B2B
Uncovering Usability and Accessibility Gaps in CLA’s OFS Tool
Discover How Evaluative Research Exposed Usability Gaps in CLA’s OFS Tool and Uncovered Portfolio-Wide Accessibility Issues Against WCAG Standards
Employee Experience • Qualitative Research • Heuristic Evaluation • Financial Services